Danville VA Medical Center | VA Illiana Health Care | Veterans Affairs

Patients praise

• Helpful and competent specialty teams, such as eye care and social work services
• Positive patient satisfaction trends in inpatient care over time
• Improvements in primary and specialty care satisfaction scores reported in recent years
• Efficient pharmacy services

Common complaints

• Difficulty reaching staff by phone and navigating administrative processes
• Perceived staff incompetence or lack of care, particularly for younger patients
• Inadequate care transition planning and communication issues
• Historical concerns regarding medication management and accuracy of administrative responses to inquiries
• Frustration with medical misdiagnoses