Stow-Falls Express and Outpatient Care - Cleveland Clinic
Urgent Care • Cuyahoga Falls, OH
Ratings by platform
- Google Reviews: 3.4 out of 5 stars (351 reviews)
What patients say
Patients praise
- Convenient access to care for non-emergency situations
- Professional staff members
- Clean and modern facility environment
- Affiliation with the broader Cleveland Clinic network
Common complaints
- Concerns regarding wait times and check-in procedures
- Perceived lack of comprehensive care for complex issues
- Frustration with automated systems and kiosk-based check-in processes
- Limited appointment scope (e.g., restricted to specific concerns)
In patients' words
"Receptionist failed to check me in properly, took over 90 minutes to get it corrected all the while 3 different employees scolded me... Unacceptable patient interaction."
— LocalityBiz/User Review"A dehumanizing experience for sure. You first walk in and it's like an airport where you're immediately told to go to a kiosk and check yourself in... Cleveland Clinic seems less interested in patient care and more interested in patient money."
— LocalityBiz/User Review"No well rounded care here. No x-ray on Saturday. Will refer you to somewhere else for a fee. Waste of time and money."
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