Get Primary Care | Cleveland Clinic
Primary Care • Cuyahoga Falls, OH
Ratings by platform
- Cleveland Clinic Provider Profile: 5/5 (120 reviews for specific family medicine provider (Dr. Scott Higley))
- LocalityBiz / Third-party review aggregators: Predominantly low ratings on third-party review sites for the Cuyahoga Falls outpatient location (Not specifically enumerated)
- ComplaintsBoard: 1.1/5 (185 complaints (System-wide))
What patients say
Patients praise
- High quality of medical care in specific instances of severe health conditions
- Supportive and caring staff during extended hospital stays
- Individual providers receiving high patient satisfaction ratings for listening and thoroughness
- Strong clinical performance metrics for certain preventative screenings
Common complaints
- Impersonal and dehumanizing patient experience
- Difficulties with scheduling appointments and long wait times
- Concerns regarding billing practices and unexpected charges
- Perceived lack of empathy from staff and inadequate communication
- Frustration with strict appointment time limits and restricted focus on single medical concerns
In patients' words
"He always listens"
— Cleveland Clinic Provider Review (Dr. Scott Higley)"It's impersonal and dehumanizing and spends way to much time and money on forcing patients to do their work for them rather than investing in their own human resources."
— Third-party patient review (Cuyahoga Falls location)"It was the quality of care that made the difference. I couldn’t have asked for anything better. They cared for me medically and personally. They became like family."
— Cleveland Clinic Patient StoryMore clinics in Cuyahoga Falls
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