Family Primary Care Doctors in Culver City, CA - One Medical
Primary Care • Culver City, CA
Ratings by platform
- Birdeye: 4.3/5 (74 (Birdeye))
- BestProsInTown: Not explicitly stated (65 (BestProsInTown))
What patients say
Patients praise
- Professional, kind, and attentive medical providers
- Clean, modern, and welcoming facility environment
- Efficient check-in process and minimal wait times
- Helpful and friendly front desk and laboratory staff
- Convenient appointment booking and access to virtual care
Common complaints
- Billing issues and unexpected charges
- Difficulty reaching customer service or billing departments
- Concerns regarding price transparency for virtual and in-person visits
- Challenges with insurance claim processing and incorrect NPI usage
In patients' words
"The staff at One Medical treat you like an individual and genuinely value your time. From start to finish, my first visit to One Medical took less than an hour. Yet despite the efficiency, at no point did I feel rushed or shortchanged."
— LocalityBiz review for Culver City location"I would add that One Medicals phone service and phone representatives are the most dysfunctional Ive ever experienced in the healthcare sector... One Medical still has not done so despite 5 to 10 calls and as many messages through their chat service which they largely have not addressed."
— Better Business Bureau complaint regarding billing/customer serviceMore clinics in Culver City
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