Culver City Primary & Specialty Care - UCLA Health
Internal Medicine • Culver City, CA
Ratings by platform
- Birdeye (Aggregated): 3.1/5 stars (77 reviews)
- ComplaintsBoard: 2.0/5 stars (21 complaints (system-wide))
What patients say
Patients praise
- Clean and modern facilities
- Friendly and attentive staff in some departments
- Efficient urgent care services compared to other locations
- Positive interactions with specific, named primary care physicians
Common complaints
- Dissatisfaction with patient experience office and complaint resolution processes
- Reports of dismissive or unprofessional bedside manner by some providers
- Concerns regarding billing practices, including charges for waiting room time
- Issues with appointment wait times and administrative responsiveness
- Reports of clinical errors or perceived lack of provider competence in specific instances
In patients' words
"My husband and I have been seeing Dr. Madan for several years now. I appreciate that she is always friendly, listens carefully, gives recommendations without being pushy... The office staff is friendly and helps to schedule things easily over the phone or online."
— LocalityBiz User Review"Avoid this place. I got charged for a long visit when my actual visit with the doctor was 10 minutes. Therefore, I ended up paying over $500 out of pocket. When I disputed this bill, I was told that the time I spent waiting in the exam room by myself, counted towards my visit."
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