Therapy & Psychiatry in Cranston, RI - 989 Reservoir Ave
Mental Health Counseling • Cranston, RI
Ratings by platform
- Birdeye: 4.9 out of 5 stars (14 reviews) (14 reviews)
- Healthgrades (for Dr. James Andriotis): 2.6 out of 5 stars (32 ratings) (32 ratings)
- Birdeye: 5 out of 5 stars (9 reviews) (9 reviews for Dr. Hilary Cerullo)
- Zocdoc: 4.43 out of 5 stars (7 reviews) (7 reviews for Gillian Cooperstein)
What patients say
Patients praise
- compassionate and supportive care from certain individual providers
- satisfaction with the expertise and clinical care received from specific psychiatrists
- availability of both in-person and telehealth options
Common complaints
- difficulties with billing department and resolving billing errors
- frustration with administrative support and communication (difficulty reaching office staff)
- concerns regarding professional conduct of specific providers, including complaints of being treated rudely or talked down to
- reported issues with appointment delays and being rushed during sessions
In patients' words
"The healthcare we receive is wonderful however the support outside of the office is extremely frustrating. It is difficult to speak directly to Dr Andriotis office. We have been on the phone for hours with the billing department, our insurance and the local office to try to solve a billing error and have been told 3 times that it has been resolved to again receive the same bill."
— Birdeye review for James Andriotis, Psychiatrist"Dr. Cerullo is the best! She is always there when I need her. She is very supportive, understanding and compassionate. I don't know where I'd be without her."
— Birdeye review for Hilary Cerullo, Psychiatrist"Billing is a nightmare. It took me 7 calls, one email and over 5 hours of time to speak to someone to try to resolve the balance and that they would resubmit."
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