Therapy & Psychiatry in Cranston, RI - 989 Reservoir Ave
Clinical Social Work • Cranston, RI
Ratings by platform
- Zocdoc: 5.00/5.00 (8 verified patient reviews)
- LocalityBiz: Mixed (contains both 5-star and 1-star reviews) (Multiple unaggregated reviews)
What patients say
Patients praise
- Some patients express satisfaction with the clinical care provided by specific doctors and nurse practitioners
- Providers described as compassionate, knowledgeable, and good listeners
- Professional and helpful billing staff mentioned by some patients
- Positive experiences with direct clinical interaction, particularly with younger patients
Common complaints
- Frustrating administrative support outside of the office
- Difficulties communicating directly with specific provider offices
- Persistent billing errors and issues with the billing department
- Reports of unprofessional, condescending, or dismissive conduct by some staff members
- Concerns regarding clinical approach, including being rushed or feeling unheard
In patients' words
"The healthcare we receive is wonderful however the support outside of the office is extremely frustrating. It is difficult to speak directly to Dr Andriotis office. We have been on the phone for hours with the billing department... to try to solve a billing error and have been told 3 times that it has been resolved to again receive the same bill."
— Patient review of Dr. James Andriotis at LifeStance Health"Dr. Cerullo is amazing, and I would recommend her with no hesitation. She's an excellent psychiatrist, and also exhibits compassion and interest, which were very comforting to me."
— Verified patient review on Zocdoc"Was given no warning about a grad [student]. Appointment started 30 minutes late yet [I was] rushed out the door... [I was] crying over how I was being spoken to."
— Patient review on LocalityBizMore clinics in Cranston
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