Covington
Primary Care • Covington, KY
Ratings by platform
- Clinic4All: 1.7/5 (7 reviews)
- Birdeye/Google: 3.2/5 (9 reviews)
- Birdeye/Google: 5.0/5 (11 reviews)
- Healthgrades: 4.8/5 (59 ratings)
- Birdeye/Google: 5.0/5 (58 reviews)
What patients say
Patients praise
- Compassionate, attentive, and thorough care from some individual providers
- Strong listening skills and bedside manner noted in specific cases
- Efficient appointment scheduling with some private practices
- Clear explanations of medical conditions and treatments
Common complaints
- Long wait times for appointments and in waiting rooms
- Poor communication from staff and difficulty reaching offices by phone
- Concerns regarding billing practices and insurance handling
- Rudeness or lack of empathy from some providers and staff members
- Issues with cleanliness or facility organization
In patients' words
"The provider was so rude and aggressive. She spoke to me as if I was so dumb even though I am very, very educated."
— Clinic4All review of MultiCare Covington Medical Center"She always takes her time with me and is very thorough, always carefully explaining everything to me in terms I can grasp. She is an excellent physician and she genuinely cares about her patients."
— Healthgrades review of Dr. Susan Ovella"I feel completely at ease and not judged with her, and actually cared for as an individual and human."
— UK HealthCare patient review of Saprina L. Covington, APRNMore clinics in Covington
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