MultiCare Covington Ob/Gyn Clinic
Obstetrics & Gynecology • Covington, KY
Ratings by platform
- Third-party directory sites: 3.1 to 3.3 out of 5 stars (aggregate ratings from third-party sites) (Not explicitly provided as a total count)
What patients say
Patients praise
- Praise for specific providers being knowledgeable, supportive, and compassionate
- Satisfaction with telehealth/video visit options for convenience
- Courteous and responsive interactions with certain nursing and front-office staff
- Professionalism noted during specific examinations
Common complaints
- Dissatisfaction with customer service and reception staff communication
- Reports of unprofessional or rude behavior by some staff members
- Issues with appointment scheduling and cancellations
- Perceived inconsistencies in quality of care, particularly for non-pregnant patients
- Concerns regarding medical decision-making and patient communication for specific providers
In patients' words
"Dr. Wallace and staff are amazing. The receptionist and nurses are responsive, respectful, and very courteous... he is kind, patient, and understanding - never once did he undermine my symptoms."
— Third-party review directory"I came to this clinic last year for pregnancy and was treated pretty well but if you are not pregnant the quality of service goes way down. They canceled an appointments, changed times, had no kindness or customer service."
— Third-party review directory"Confirmed negative HPV. Got slapped with an unnecessary procedure and lab bills from a misinformed provider who refuses to listen to the patient or correct her mistakes."
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