HealthPoint Family Care - Covington Medical & OB/GYN
Obstetrics & Gynecology • Covington, KY
Ratings by platform
- Birdeye: 3.2/5 stars (9 reviews)
- Vitals: Mixed feedback (2 reviews)
What patients say
Patients praise
- Some patients report receiving personal, attentive care from specific providers
- Individual staff members have been praised for being polite, smiling, and helpful despite a stressful environment
- The facility is sometimes described as clean and well-maintained
Common complaints
- Difficulty reaching the clinic via phone, including issues with unanswered calls and unreturned voicemails
- Long wait times for appointments and while in the office
- Dissatisfaction with medication management and prescription refills
- Perceived unprofessionalism or lack of responsiveness from some staff members
- Concerns regarding billing practices and appointment scheduling for perceived financial benefit
In patients' words
"Yasmine is the most amazing front desk workers. She makes me feel comfortable every time I see her. Also she always smiling no matter the stress in the place."
— Yelp"The provider I saw called me himself with my lab results. To me, this represents the positive, personal nature of Dr.Daspugta’s patient care."
— Birdeye"Absolutely horrible place, they don't answer phones OR return voicemails, I got a sick kid & these people act like it's a big game."
— Vitals"Even when you have an appointment they don’t take you at the time we have been waiting over an hour and people are being pulled back before us that got here after us."
— BirdeyeMore clinics in Covington
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