Rheumatology | CHI Health
Rheumatology • Council Bluffs, IA
Ratings by platform
- WebMD Care: 5.0/5.0 (3)
- CMS HCAHPS (Hospital-wide): 3/5 stars (537 surveys)
- Birdeye (Hospital-wide): 4.2/5 stars (1,075)
What patients say
Patients praise
- Highly rated individual rheumatology care
- Doctors described as personable, thorough, and attentive
- Strong recommendation rates for the overall hospital facility
Common complaints
- Long wait times
- Inconsiderate or abrupt staff
- Communication issues regarding insurance and procedures
- Mixed ratings for doctor communication and staff responsiveness in the broader hospital system
In patients' words
"I was very impressed with Dr. Rakhra, and appreciate her excellent care. She was welcoming and easy to talk to, and took time to listen to my concerns and answer all my questions."
— WebMD Care patient review"Customer service was abrupt, and unhelpful. Options were maze-like, and they couldn't answer my questions regarding whether my insurance was acceptable at the clinic."
— Birdeye customer review of CHI Health CenterMore clinics in Council Bluffs
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