CHI Health Clinic Heart Institute (Mercy Council Bluffs)
Cardiology • Council Bluffs, IA
Ratings by platform
- Birdeye: 5.0 out of 5 stars (some listings) (14 reviews (specific listing))
- Rehab.com: 4.32 out of 5 stars (~1150 reviews)
- U.S. News & World Report: 87% inpatient recommendation rate (hospital-wide) (N/A)
What patients say
Patients praise
- some patients report attentive and helpful individual care experiences
- appreciation for specific doctors who are personable and clear in communication
- 87% hospital inpatient recommendation rate reported by some sources
Common complaints
- difficulty reaching staff by phone or getting calls returned
- perceived lack of communication between departments
- negative experiences with nursing staff responsiveness and attitude
- concerns regarding pain management consistency
- billing/administrative frustrations
In patients' words
"Majority of nurses are rude and uncaring. I waited over 2.5 hours as well for my ride home because one nurse didn’t tell new nurse my ride had arrived..."
— MedicalRecords.com"Sara Rygol was attentive and responsive in a way that no primary care physician I've seen in the past 6 years... I've already learned more about how to improve my health than I did seeing specialists during all that time."
— Rehab.comMore clinics in Council Bluffs
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