Foothill Family Clinic
Primary Care • Cottonwood Heights, UT
Ratings by platform
- Apple Maps / Yahoo Local: 2.5 out of 5 stars (62 reviews)
- Birdeye: 2.7 out of 5 stars (171 reviews)
- WebMD: Not explicitly averaged, but includes negative feedback (7 reviews)
What patients say
Patients praise
- High patient satisfaction with specific providers (e.g., Dr. Wesley Lewis, Ashley Smith, Dr. Petersen, Dr. Payne)
- Compassionate and attentive care from some staff members
- Professional and thorough medical planning
- Long-term loyalty from some patients
Common complaints
- Long wait times
- Rude or judgmental office staff
- Poor communication and follow-up regarding care and prescriptions
- Billing issues and overbilling complaints
- Dissatisfaction with specific medical providers or diagnostic quality
In patients' words
"Ashley Smith is our Primary and we LOVE HER!!!! She is so kind, so caring, and truly takes the time to listen to everything going on."
— Apple Maps / Yahoo Local Reviewer"Absolutely a disaster. Incompetent. Overbilled. Misdiagnosed. Poor communication. Scheduled unnecessary procedures. Didn't listen. Failed to read medical records. Didn't refill prescriptions. Rude staff at the front desk."
— WebMD Reviewer"JUST WANT TO ACKNOWLEDGE DR PAYNE AT FOOTHILL CLINIC FOR GOING ABOVE AND BEYOND ON A VISIT I HAD AT THE FOOTHILL CLINIC. HE WAS PROFESSIONAL, THOUGHT OUTSIDE THE BOX AND FOLLOWED UP QUICKLY ON TEST AND RESULTS."
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