Primary Care - The Corvallis Clinic

Patients praise

• Professionalism and clinical expertise of many individual physicians and medical staff
• General appreciation for the cleanliness and maintenance of clinic facilities
• Specific instances of compassionate care and patient engagement from providers

Common complaints

• Difficulty with administrative processes including appointment scheduling, delays in referrals, and authorization issues
• Frustration with inflexible policies, such as strict late arrival penalties resulting in appointment cancellations
• Inconsistent communication from staff and challenges reaching someone by phone
• Concerns regarding high billing costs and billing transparency
• Reports of perceived lack of empathy from front-office staff