Coppell Psychiatrists and Psychiatric Clinicians - Mindpath Health
Mental Health • Coppell, TX
Ratings by platform
- Mindpath Health internal survey: 4.6 out of 5 stars (company-wide) (Not explicitly stated total count)
- Birdeye (Fort Worth location): 4.8 out of 5 stars (83 reviews)
- Birdeye (Austin location): 4.8 out of 5 stars (191 reviews)
- Birdeye (Dallas location): Mixed feedback in individual reviews (197 reviews (Dallas location))
- Yelp (San Diego location): 1.4 out of 5 stars (149 reviews)
- Better Business Bureau (BBB) customer reviews: 1.11 out of 5 stars (Not explicitly stated total count)
What patients say
Patients praise
- Some patients report positive, compassionate, and knowledgeable care from specific psychiatrists and therapists.
- Convenience of virtual/telehealth appointment options.
- Helpfulness of some front-office staff members.
- Some patients report improvement in their mental health conditions, such as anxiety and ADHD management.
Common complaints
- Frustrating administrative and scheduling issues, including long wait times for appointments and last-minute cancellations/rescheduling by the provider.
- Concerns regarding aggressive or confusing billing practices, including fees for cancellations and issues with insurance coverage.
- Reports of poor communication and difficulty reaching staff.
- Perceived lack of personalized or compassionate care by some providers, with some patients describing interactions as robotic or dismissive.
In patients' words
"Dr. Ayres is a great listener, very knowledgeable and compassionate. Since the very first session I’ve felt very comfortable opening up to him."
— Birdeye review (Fort Worth location)"Do not recommend they are shady and thieves . I scheduled an appointment... I canceled 9 minutes after booking . The lady told me she would send this to her manager guess what nobod..."
— Birdeye review (Dallas location)"While my therapist, Allison Lovekay, is excellent, her work is consistently undermined by Mindpath's shockingly incompetent and frustrating administrative system."
— Birdeye review (Cary, NC location)"My experience with Mindpath Health has been quite frustrating. The psychiatrist I encountered seemed rather robotic and lacked warmth... administrative issues, such as billing discrepancies... I strongly advise conducting thorough research on Mindpath Health before considering their services."
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