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Primary Care | Coppell, Texas

Internal MedicineCoppell, TX

★★★★★4.7/5924 reviews across 8 platforms

Ratings by platform

  • Birdeye (Questcare Medical Clinic): 4.4/5 (259 reviews)
  • Irving Coppell Primary Care and Pediatrics: 4.66/5 (108 reviews)
  • Total Health Primary Care: 4.7/5 (245 reviews)
  • Healthgrades (Dr. Jon Cook): 4.9/5 (88 reviews)
  • Healthline (Dr. Diana Coxsey): 4.9/5 (178 reviews)
  • WebMD (Dr. Steven Swaldi): 4.5/5 (23 ratings)
  • US News (Dr. Mini Thomas): 5/5 (19 reviews)
  • WebMD (Leigh Lynde): 3.0/5 (4 ratings)

What patients say

Patients praise

  • Providers described as compassionate, attentive listeners, and knowledgeable
  • Efficient and friendly staff at certain practices
  • High patient satisfaction for specific long-term doctors (e.g., Dr. Cook, Dr. Coxsey, Dr. Thomas)
  • Easy communication and follow-up via patient portals like MyChart for some providers

Common complaints

  • Long wait times for appointments and in the office
  • Issues with medical billing, insurance verification, and unexpected charges
  • Difficulty getting timely responses regarding test results or prescription refills
  • Reports of unprofessional, inattentive, or rude front desk staff
  • Concerns about the thoroughness of examinations, particularly during annual physicals

In patients' words

"Allison, the doctor, her “bedside manner” is amazing. She talks to you not at you. She isn’t in a rush to get you in and out."

Birdeye (Questcare Medical Clinic)

"This was definitely one of my worst experiences at the doctor. Don't go to this cooperation, they just want your money."

Promallu (Total Health Primary Care)

"No-nonsense and caring doctor, he does not rush the patient, takes time to answer all the questions... the front desk can come across as a bit less than friendly."

Healthgrades (Dr. Jon Cook)

"I am just so tired of waiting, sometimes over an hour, one time multiple hours, to see her... My time is valuable, too."

Localitybiz (Coppell Associates Family Medicine)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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