Internal Medicine - Bay Clinic Physicians and Surgeons
Internal Medicine • Coos Bay, OR
Ratings by platform
- Birdeye (Maslona Andrew MD / Internal Medicine): 2.2 out of 5 (6 reviews)
- Oregon Health Care Quality Corporation (scorecard): Adult Quality of Care Composite Measure: 70.5% (Clinic score shown); Children's Health: 68.2% (Not stated (public quality metrics))
What patients say
Patients praise
- Some patients report positive experiences and praise for specific staff/physicians (e.g., Alyssa Dr Bankuru and Dr Bankuru)
- Oregon quality reporting shows adult and pediatric quality-of-care composite measures (not framed as reviews)
- Some reviews on directory/map platforms include professionalism and competence (in individual anecdotes)
Common complaints
- Difficulty getting callbacks/appointments and delays (e.g., hard to reach by phone; no appointment after weeks; long waits/overbooking)
- Allegations of substandard care or incompetence affecting patient outcomes
- Billing/insurance disputes (e.g., charged insurance/requests for payment)
- Low ratings for at least one internal medicine provider (2.2 star rating for one physician)
- Rudeness or poor communication reported in some reviews
In patients' words
"“Very hard to get a call back from them… need follow up..This is terrible. Would have given a 0 rating…”"
— Birdeye (Bay Clinic LLP: Maslona Andrew MD)"“To whom it may concern. Bay Clinic is simply substandard medical care…”"
— MapQuest (Bay Clinic listing; review excerpts)"“I can never reach Dr Kimberly James office for scheduling or care… I ended up in the hospital because their incompetence…”"
— localitybiz.com (Bay Clinic Pediatrics; review excerpts)"“I arrived for my appointment and waited 20 minutes… staff member was on the phone… overbooking and putting undue pressure on the doctor.”"
— localitybiz.com (Bay Clinic Pediatrics; review excerpts)"“I don't leave reviews often but I just have to say that Alyssa Dr Bankuru's MA and Dr Bankuru himself have been a total lifesaver for my dad…”"
— Yelp (Bay Clinic Coos Bay)More clinics in Coos Bay
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