Urgent Care & Emergency - 211 Mid-York
Urgent Care • Cooperstown, NY
Ratings by platform
- LocalityBiz (Bassett Medical Center): 3 out of 5 stars (based on user submission) (Not explicitly stated total count)
- LocalityBiz (Basset Healthcare): 2 out of 5 stars (based on user submission) (Not explicitly stated total count)
What patients say
Patients praise
- Professional and kind staff in some departments (e.g., surgical, nursing)
- High-quality medical care in certain instances
- Pleasant hospital facility
Common complaints
- Long wait times and difficulty securing appointments
- Complaints regarding staff demeanor and perceived lack of empathy
- Communication gaps between departments and with patients
- Concerns about misdiagnosis or quality of care provided
In patients' words
"If I could, I'd leave a negative star count. DONT GO HERE! ... After an hour of my husband waiting in agonizing pain ... being told by this obnoxious receptionist ... that there were NO BEDS in the hospital..."
— LocalityBiz Review"Their "urgent cares" are often scheduling more than a day in advance, so you can't just "walk in". Their primary care doctors don't stick around, so even if you get a good one, they're gone within a year."
— LocalityBiz Review"Although they were very busy I received excellent care. I ended up having emergency gallbladder surgery . The staff were kind , professional and went out of there way to make you comfortable."
— LocalityBiz ReviewMore clinics in Cooperstown
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