Convenient Care in Central NY - Bassett Healthcare Network
Urgent Care • Cooperstown, NY
Ratings by platform
- Yelp (Bassett Healthcare Network Cooperstown): Not stated (example review is strongly negative) (Not stated)
- U.S. News (Bassett Medical Center, Cooperstown): Patient Experience Score: 3 out of 5 (Not stated)
- Leapfrog Group (Bassett Medical Center, Cooperstown): Outpatient/ambulatory surgery experience top-box scores: Facilities/staff 96%, Communication 93%, Overall rating 86%, Willingness to recommend 79% (Not stated)
- Care Transparency (Bassett Healthcare ER & Safety vs NY Average): Patient satisfaction score: 83/100 (Not stated)
- PlainHospital (Bassett Healthcare — Cooperstown): Patient experience star ratings range reported as 2–4 out of 5; page headline shows 2/5 stars (Not stated)
- HospitalCareData (Mary Imogene Bassett Hospital, Cooperstown): Patient survey summary: Doctor communication Fair; Quiet rooms Poor; Cleanliness Fair; Pain management Average; Discharge information Good; Recommend hospital Average (Not stated)
What patients say
Patients praise
- Convenient Care offers same-day/next-day appointments for minor illnesses/injuries, including walk-ins based on availability
- citationsDemanded for this theme:
- Patients have given some positive satisfaction indicators in published metrics (e.g., higher outpatient-domain top-box scores; patient satisfaction score 83/100; OAS measures)
- Some individual reviews describe staff/care as kind and prepared
Common complaints
- Mixed/negative patient experience ratings in published sources (e.g., U.S. News patient experience 3/5; patient experience summary includes poor/average domains; star ratings range as low as 2/5)
- Access/care-experience issues when scheduling (long hold times, dropped calls, abandoned calls, limited appointment availability; months to see a practitioner)
- Specific complaint themes in reviews/letters: poor communication/attitude from staff, perceived neglect in emergency care, and other dissatisfaction (including parking complaints)
In patients' words
""Do not bring loved ones to this place. We will never go back here!""
— LocalityBiz review for Bassett Medical Center (Cooperstown)""Long hold times, dropped calls, unreliable customer service, limited appointment availability""
— All Otsego letter quoting Bassett response on access issues""Poor care. Used to be good but has changed...""
— Yelp review for Bassett Healthcare Network (Cooperstown)""Strength: High patient satisfaction (83/100)""
— CareTransparency hospital comparison page for Bassett Healthcare (Cooperstown)More clinics in Cooperstown
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