Home
Cooperstown
Bassett Prime Care Cooperstown

Bassett Prime Care Cooperstown

Primary Care • Cooperstown, NY

★★★☆☆2.7/58 reviews across 3 platforms

Ratings by platform

Birdeye: 2.6 out of 5 stars (8 reviews)
PlainHospital/CMS: 2 out of 5 stars (CMS star rating)
Care Transparency (CMS surveys): 83 out of 100 (Patient satisfaction score)

What patients say

Patients praise

Some patients report excellent and compassionate care from specific doctors and nursing staff
High satisfaction scores on formal outpatient surgery surveys (e.g., 96% for facilities and staff)
General appreciation for the facility's mission as a non-profit teaching hospital
Recognition of staff going above and beyond in specific departments like emergency and surgical care

Common complaints

Reports of poor communication and lack of follow-up from providers
Complaints regarding long wait times for appointments and procedures
Staff professionalism concerns, including reports of rude or dismissive behavior
Difficulties with logistical aspects such as parking and appointment scheduling
Specific grievances regarding inpatient care, including nursing responsiveness and facility cleanliness

In patients' words

"The primary care is on the second floor. The staff is usually friendly and the doctors I have seen are great."

— Steve Coleman on localitybiz/Birdeye

"Best advice I can give you if you value your life is to go else where for your health care. I have worked for bassett and been a patient. If only you knew what has gone on up on the inpatient floors you would run the other way."

— Jonny Wolf on localitybiz

"All of the staff I encountered (nurses, surgeons, ultrasound, anesthesia, dietary, and housekeeping) were very friendly and compassionate. My nurses in the ER, OR, and on the surgical floor went above and beyond!"

— Patient review on localitybiz