Bassett Prime Care Cooperstown
Internal Medicine • Cooperstown, NY
Ratings by platform
- Birdeye: 2.6 out of 5 stars (aggregated) (8 reviews)
- Leapfrog Group: 86% overall facility rating / 79% recommend rating (Based on OAS CAHPS survey data)
What patients say
Patients praise
- Positive feedback for specific individual doctors and providers who are described as kind and caring
- Recognition of the facility's mission as a non-profit teaching hospital
- High scores in official patient experience surveys for outpatient facility and staff interactions (e.g., Leapfrog data)
- Some patients report terrific care for complex medical issues
Common complaints
- Concerns regarding timely access to outpatient diagnostic procedures and appointment cancellations
- Complaints about staff attitude, arrogance, and lack of professional bedside manner
- Reports of poor follow-up communication from doctors
- Negative experiences with hospital parking and logistical navigation
- Isolated reports of serious medical negligence or poor patient care outcomes
In patients' words
"I can understand that there are some dissatisfied employees, but the care in Prime Care is excellent. This is a non profit teaching hospital. Their mission is excellence, not profit."
— Birdeye/LocalityBiz user review"An appointment with one of the many transient doctors at this office is like having a "one night stand". You let them do stuff to you, then you never hear from them again."
— LocalityBiz user review"Hospital staff and care are great ; but the parking is absolutely terrible; I showed up 40 mins before my elderly mother’s appointments, it took me an hour to park outside the hospital."
— LocalityBiz user reviewMore clinics in Cooperstown
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