Bassett Healthcare Network | Health Care System in Central NY
Family Medicine • Cooperstown, NY
Ratings by platform
- CMS (Centers for Medicare & Medicaid Services): 2 out of 5 stars (CMS) (various (e.g., 951 survey completions referenced in older data))
- Birdeye (Primary Care): 2.6 out of 5 stars (8 reviews)
- Care Transparency: 83/100 (Patient Satisfaction Score) (N/A)
What patients say
Patients praise
- some reports of friendly and compassionate staff in surgical and primary care departments
- high patient satisfaction scores for outpatient and ambulatory surgery experiences according to some metrics
- positive experiences with individual long-term care providers
- well-regarded non-profit and teaching hospital mission
Common complaints
- reports of poor or declined quality of care
- long wait times or delays in diagnostic procedures and appointments
- staff responsiveness and communication issues in emergency and inpatient settings
- difficulties with parking facilities
- concerns regarding follow-up and continuity of care
- some CMS quality measures rated below national averages
In patients' words
"Hospital staff and care are great ; but the parking is absolutely terrible."
— LocalityBiz/Public Review"An appointment with one of the many transient doctors at this office is like having a "one night stand". You let them do stuff to you, then you never hear from them again."
— LocalityBiz/Public Review"The primary care is on the second floor. The staff is usually friendly and the doctors I have seen are great."
— Birdeye/Public ReviewMore clinics in Cooperstown
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