Dialysis Services - Bassett Healthcare Network
Dialysis • Cooperstown, NY
Ratings by platform
- Various hospital review sites and HCAHPS reporting platforms: 2 to 4 out of 5 stars (based on general HCAHPS hospital surveys) (Limited specific reviews available for the dialysis unit itself; general hospital reviews vary widely)
What patients say
Patients praise
- High-quality clinical outcomes specifically regarding vascular access (AV fistula) success rates
- Team-based approach involving nephrologists, surgeons, and support staff
- Broad availability of dialysis modalities including inpatient, outpatient, and home dialysis options
Common complaints
- Difficulty accessing care and scheduling appointments
- Long wait times and challenges with phone customer service
- General patient dissatisfaction with hospital communication and administrative processes
In patients' words
"Long hold times, dropped calls, unreliable customer service, limited appointment availability, and other access issues have created unsatisfactory experiences for a long time."
— Bassett Healthcare Network public response statement"Our Cooperstown dialysis center ranks fifth in the state and among the top five percent of clinics nationally."
— Bassett Healthcare Network News ArchiveMore clinics in Cooperstown
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