Bassett Healthcare Network Cancer Center
Cancer Care • Cooperstown, NY
Ratings by platform
- Medicare.gov/CMS: 2 out of 5 stars (CMS Overall Rating)
- U.S. News & World Report: 4 out of 5 stars (Oncology patient experience) (16 reviews)
What patients say
Patients praise
- Personalized, compassionate care from specific staff members and nurse navigators
- Strong support systems for oncology patients (e.g., nurse navigation, patient resources)
- Perception of being treated as an individual rather than a number by cancer center staff
- Effectiveness in coordinating care across different specialties
Common complaints
- Inconsistent quality of care and staff professionalism in certain departments
- Difficulty with parking and facility logistics
- Concerns regarding communication and responsiveness to patient needs
- Lower-than-average CMS overall quality ratings for the medical center
In patients' words
"The team at Bassett is so amazing, and you're a name there — you're not a number. They know me; you are in constant contact. They really become your family."
— Bassett Healthcare Network website - patient testimonial"Staff making fun of patients and ignoring cries for help in the emergency room... Do not bring loved ones to this place. We will never go back here!"
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