Bassett Cancer Institute: Advanced Healthcare in a Patient ...
Cancer Care • Cooperstown, NY
Ratings by platform
- Vitals: 5.0/5.0 average for oncology specialists (e.g., Dr. Matsuo) (6 ratings for specific providers mentioned)
- Leapfrog Group: 86% patient-reported overall facility rating; 79% willingness to recommend (Facility-wide data via Leapfrog Group)
What patients say
Patients praise
- High patient satisfaction scores (routinely above 90%)
- Personalized, patient-focused care (known by name)
- National accreditation from the Commission on Cancer
- Access to cutting-edge treatments like radiopharmaceuticals and clinical trials
- Strong supportive care network including nurse navigators and social workers
Common complaints
- Long wait times (on the phone) reported by some patients
- Perceptions that patient care is not always the top priority in administrative interactions
In patients' words
"The team at Bassett is so amazing, and you’re a name there — you’re not a number. They know me; you are in constant contact. They really become your family."
— Patient testimonial (Tracy Baker)"The cancer center routinely gets excellent marks for patient satisfaction – no one’s perfect, but we’re well above 90% consistently for patient..."
— MD News NY State Capital Region"I had an extremely frustrating experience with this doctor's office, patient care is far from their top priority. expect to be on hold for 60 to 90 minutes..."
— Yelp review for Bassett Medical CenterMore clinics in Cooperstown
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