Conway Regional Health System | Central AR Healthcare ...
Hematology & Oncology • Conway, AR
Ratings by platform
- Yelp: 2.5 out of 5 stars (27 reviews)
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (overall patient satisfaction) (1,211 patient surveys)
- Healthgrades: 73% recommend (based on patient experience metrics)
- Leapfrog Group: 93% overall rating; 86% willingness to recommend
What patients say
Patients praise
- High willingness to recommend the hospital to others
- Effective communication from nursing and medical staff reported by many patients
- Strong patient experience ratings in several categories exceeding national averages
Common complaints
- Long wait times in the emergency room
- Perceived poor communication regarding medical procedures or instructions
- Dissatisfaction with staff responsiveness and bedside manner
- Concerns regarding facility cleanliness
In patients' words
"Very poor service. We took our 6 year old into the emergency room with 106 temp at 2:00 am. Were there for 3 1/2 hours."
— Yelp"I have been sitting here for four hours in the emergency room and they have done absolutely nothing! go anywhere else that you can."
— Yelp"Dr. Edwards has been a great doctor. I’ve had no problems from the knee surgery thank you so much for all you’ve done and yes, I will recommend people to you"
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