Urology - MU Health Care
Urology • Columbia, MO
Ratings by platform
- Healthgrades (Dr. Michael Cupp): 4.9/5 stars (52 reviews)
- Healthgrades (Dr. Philip Fish): 5.0/5 stars (65 reviews)
- Overall Hospital Rating (Momentary/CMS HCAHPS): 3/5 stars (1,585 surveys)
- Birdeye (University Hospital): 3/5 stars (554 reviews)
What patients say
Patients praise
- High patient satisfaction with specific urologists regarding clinical expertise and bedside manner
- Successful outcomes for specialized procedures such as HoLEP, prostatic embolization, and robotic surgeries
- Effective patient education protocols (e.g., TIGER protocol)
- Compassionate pediatric urology care
Common complaints
- Difficulties and confusion regarding billing and insurance processes
- Long wait times for appointments and procedures
- Issues with communication from staff and doctors
- Concerns regarding administrative transparency
In patients' words
"Dr. Cupp is very personable, friendly and knowledgeable. I trust him and recommend him for anyone in need of his services."
— Healthgrades (Dr. Michael Cupp)"Doc is the best. He takes time to answer any question I might have and explains everything he recommends and surgery he performs."
— Healthgrades (Dr. Philip Fish)"Unfortunately, my experience with the billing department have been the complete opposite... the billing is handled separately, which can make the process extremely confusing."
— Birdeye (University Hospital)"If you can call having any procedure done a good experience, this was as good as it gets."
— MU Health Care Patient Story (Dr. Daniel Au)More clinics in Columbia
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