Columbia, MS - Family Medicine - Hattiesburg Clinic
Internal Medicine • Columbia, MS
Ratings by platform
- Birdeye (Aggregate): 4.5/5 stars (based on 368 reviews across aggregate platforms) (368)
- Yelp: 2.8/5 stars (26)
- Better Business Bureau (BBB): A+ rating (Note: this is a business reliability rating, not a patient satisfaction score) (N/A)
What patients say
Patients praise
- Patients have reported positive experiences with specific doctors and nurses who are thorough and empathetic
- Some patients appreciate the clean, positive, and energetic atmosphere at certain locations
- Helpful front office staff in specific instances, including assistance with record transfers
Common complaints
- Reports of rude, indifferent, or unhelpful staff interactions
- Difficulties with appointment scheduling, follow-ups, and communication (e.g., being left on hold, not being called back)
- Concerns regarding billing, insurance acceptance, and fees for medical records
- Allegations of being money-focused or impersonal care
- Issues with clinical errors or concerns about over-medication
In patients' words
"Best doc and staff ever! Dr Choate is my primary physician at Columbia Family Clinic. A well grounded man I put mine and my family's trust in, and Nurse Heather knows us well and always helpful."
— LocalityBiz Review"Hattiesburg Clinic is the absolute worst. I have had the worst experiences here and I will never return. From the moment you walk in, the reception ladies will treat you like an inconvenience."
— Yelp Review"Almost Worst Customer Service I have Ever Experienced... There were delays and poor follow-up on records."
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