Collinsville
Family Medicine • Collinsville, IL
Ratings by platform
- Various nursing home databases and review sites: Collinsville Rehabilitation & Health Care Center has very low ratings, often cited as ~2 stars (CMS rating 2/5) (Multiple reports of deficiencies (e.g., 18 complaints at one facility))
- Google/Birdeye/Solv: Urgent care facilities (WellNow, Anderson Hospital ExpressCare) hold mixed ratings ranging from ~2.3 to 4.2 stars (Hundreds of reviews (e.g., 494 and 400 reviews))
- Ratings.MD/Primary Care lists: Individual primary care providers often receive high ratings (e.g., 4.9/5) (Scores of verified patient experience surveys)
What patients say
Patients praise
- High praise for compassionate, attentive, and professional individual providers, particularly PAs and primary care doctors
- Appreciation for thorough consultations where patients feel heard and not rushed
- Positive experiences with timely care and efficient urgent care services in certain instances
- Friendly and welcoming atmosphere noted in well-rated practices
Common complaints
- Reports of neglect, dehydration, and poor hygiene in long-term care facilities
- Complaints about unprofessional or rude staff at certain clinics and rehabilitation centers
- Concerns regarding facility cleanliness and aging infrastructure at some locations
- Issues with appointment scheduling, long wait times, and unresponsive communication channels
- Disputes over billing practices and perceived low quality of care at specific private practices
In patients' words
"The facility is described as absolutely horrid: a stench, no AC, and no one cleans... Residents are neglected."
— Patient family reviews of long-term care facilities"Shawna always goes above expectations. Explains everything clearly, listens closely to my complaints... I hope she never leaves Collinsville."
— Verified patient reviews for local primary care providersMore clinics in Collinsville
Pet Urgent Care in Collinsville, IL | Village Vet Hospital
Patients praise: compassionate and friendly staff · patient and thorough veterinary care by Dr. Jones.
Unity Hospice: Hospice & Palliative Care for Over 30 Years
Patients praise: Staff described as attentive, compassionate, and kind · Positive experiences with bereavement support programs.
Heartland Pediatrics - Heartland Pediatrics
Patients praise: Thorough and attentive medical care · Detailed explanations of treatments and conditions.
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