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Eye Doctor Collierville | Ophthalmologist ...

Optometry • Collierville, TN

★★★★★4.7/5570 reviews across 5 platforms

Ratings by platform

  • Collierville Eye Associates (Birdeye): 4.8/5 (208)
  • Dr. Karen Conway (Zocdoc): 96% gave 5 stars (28)
  • Dr. Harold P. Kavoussi (US News): 5/5 (24)
  • Eye Specialty Group Collierville (Satisfied Patient): 4.7/5 (307)
  • Cullison Eye Care (Birdeye): 4.7/5 (27)
  • MyEyeDr (Sagemenu): 2/5 (4)

What patients say

Patients praise

  • Professional, friendly, and courteous staff and doctors
  • Efficient and thorough eye exams
  • High level of patient satisfaction for specific providers (e.g., Dr. Kavoussi)
  • Pleasurable experience with optical/eyewear services for some patients

Common complaints

  • Long wait times and scheduling delays
  • Difficulties with administrative staff or communication (e.g., automated systems, overseas receptionists)
  • Poor customer service experiences, such as closed doors during business hours for order pickup or unhelpful staff management
  • Issues with order fulfillment (e.g., delays in receiving eyewear/contacts)

In patients' words

"Great staff & doctors get you in fast for emergency & regular visits! I highly recommend!"

— Collierville Eye Associates review

"The clinic has gone downhill... the optometrist ran one hour behind schedule... Their new receptionists are overseas and can’t answer the simplest question."

— Eye Specialty Group Collierville review

"Not the friendliest of people. Always running late and something is always broken it seems."

— MyEyeDr review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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