Fastest Labs of College Park (Preferred) - Quest Diagnostics
Laboratory Services • College Park, MD
Ratings by platform
- Aggregated/Promallu: 5.0/5 (845 reviews) (845)
- Washington Consumers' Checkbook: Not explicitly high/low (small sample) (3)
- Yelp (for Quest Diagnostics College Park): 2.2/5 (26)
- ComplaintsBoard (National): 1.3/5 (492 complaints / 7 reviews)
What patients say
Patients praise
- Fastest Labs of College Park is noted for professional, friendly, and efficient service
- Positive feedback for clean facilities and minimal wait times at independent/preferred locations
- Some Quest Diagnostics locations are praised for specific professional and caring staff members
Common complaints
- Difficulty reaching human customer service representatives
- Long wait times and inefficient online scheduling systems
- Billing errors, confusing invoices, and double-charging issues
- Reports of uncomfortable or unprofessional experiences during sample collection
- High volume of unresolved complaints nationally
In patients' words
"The staff was welcoming, professional, and knowledgeable. Everything was well organized, the facility was very clean, and the service was extremely fast."
— Aggregated review for Fastest Labs of College Park"They closed the receptionist window—there is no human contact at all anymore. Everything is pushed to a machine, and it’s simply not working."
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