Family Medicine in Cohasset, MA - Primary Care | Physicians
Family Medicine • Cohasset, MA
Ratings by platform
- Healthgrades: 4.4 out of 5 stars (based on 12 reviews) (12 reviews)
- WebMD Care: 4.5 out of 5 stars (based on 10 ratings) (10 ratings)
- Vitals: 3.3 to 4.4 out of 5 stars (Varied (approx 3-10 ratings per doctor))
- Yelp: Mixed/Low average rating reported on external review platforms (23 reviews)
What patients say
Patients praise
- Physicians described as kind, compassionate, and knowledgeable
- Doctors have excellent bedside manner and take time to explain treatments
- Long-term patient relationships reported (e.g., 20-30 years)
- Physicians are thorough in examinations and counseling
Common complaints
- Long hold times when calling the office
- Complaints regarding office staff being rude, insensitive, or incompetent
- Difficulty or delays in speaking directly with physicians over the phone
- Billing issues/disputes
- Scheduling errors by office staff
In patients' words
"My wife and I have been going to Dr McPhillips for 26 years, words aren't adequate enough to say how much he meant to us ,always supportive ,always listened ,never rushed , spent time explaining everything."
— Vitals"My only complaint is that I would rather speak with her directly over the phone rather than with some of her nurses. They can be a pretty that rude and rushed at times... In general, the office staff is nice, but you're always being put on hold for very long periods of time."
— Vitals"Same problem as many people reported. They bill you for stuff that should not bill for, not sure if it was intentional, but for sure they would not correct it and I had to pay for things that..."
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