Health First Medical Group - Rockledge Square
Urology • Cocoa-Rockledge, FL
Ratings by platform
- Birdeye: 2.7 out of 5 stars (42 reviews)
- Better Business Bureau (BBB): D- (BBB Rating) (7 complaints cited by BBB)
What patients say
Patients praise
- Some individual physicians are described as good and attentive
- Occasional reports of responsive and exceptional care from specific providers
Common complaints
- Difficulty scheduling appointments
- Poor administrative and management responsiveness
- Long wait times to reach staff by phone or get responses to messages
- Perceived understaffing affecting patient care
- Issues with medical procedural follow-up and patient safety incidents
In patients' words
"Les soins médicaux sont bons, mais l'administration et la gestion est en dessous de tout, extrêmement difficile d'avoir un rendez vous avec son médecin... Ce n'est pas digne d'un pays comme les USA !"
— WebMD review"There are several good doctors with Health First and I have been going there since 2010. I love my doctors but I am having to leave because I cannot deal with Health First so they are forcing me to find new doctors. They are seriously under staffed."
— WebMD review"Horrible experience with an orthopedic surgery. Was sent home from recovery room with my IV still in place... Additionally I am having a swollen reaction at incision site and when I called the Dr. office he could not see me and his PA was booked for 2 weeks."
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