Coatesville VA Medical Center | VA Coatesville Health Care
Oncology • Coatesville, PA
Ratings by platform
- Nursa/Google: 3.8/5 (124 reviews (Google))
- MedicalRecords.com/Trustburn: 3.8/5 to 3.9/5 (48 to 63 reviews)
- VA SAIL (Strategic Analytics for Improvement and Learning): 2.5/5 (Not specified (SAIL composite score))
What patients say
Patients praise
- Professional, pleasant, and helpful staff members
- High quality of care noted by some patients once engaged with providers
- Positive experiences with personalized care and patient-centered approaches
- Effective mail-order pharmacy services
Common complaints
- Longer wait times for primary, mental health, and specialty care compared to the national VA average
- Difficulties with appointment management and scheduling errors
- Complaints regarding pain management and treatment efficacy
- Complex facility layout and navigation issues
- Parking availability concerns during peak hours
In patients' words
"I had only great experiences with doctors and staff. Everyone I encountered so far was professional, pleasant and extremely helpful."
— Patient review (MedicalRecords.com)"Im terribly disappointed in their idea of pain management. ... Just expect to stay in pain if you are in pain. It’s torture but you won’t get the help you seek."
— Patient review (MedicalRecords.com/Trustburn)"I am impressed with the professionalism of the administrative staff, and the thoroughness of the nurse and provider. The quality of care is high standard."
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