Coatesville VA Medical Center | VA Coatesville Health Care
Mental Health • Coatesville, PA
Ratings by platform
- Facebook: 88% recommend (208 reviews)
- Google My Business: 3.7 out of 5 stars (126 reviews)
- MedicalRecords.com: 3.8 out of 5 stars (63 reviews)
What patients say
Patients praise
- Many patients report professional, polite, and compassionate care from staff members
- Some veterans experience timely appointment scheduling and efficient treatment processes
- High praise for the Residential Rehabilitation Treatment Program (RRTP) and mental health services from some patients
- General appreciation for the thoroughness of medical providers and administrative support
- Official reports highlight high trust scores and performance rankings among VA facilities
Common complaints
- Complaints regarding pain management protocols and perceived lack of assistance during severe pain episodes
- Frustration with parking availability on campus during business hours
- Difficulty navigating the large complex and locating specific buildings/departments
- Reports of inconsistent communication and perceived lack of accountability regarding staff conduct
- Mixed experiences with mental health care and therapeutic environments
In patients' words
"I had only great experiences with doctors and staff. Everyone I encountered so far was professional, pleasant and extremely helpful."
— MedicalRecords.com Reviewer"Just expect to stay in pain if you are in pain. It’s torture but you won’t get the help you seek."
— MedicalRecords.com Reviewer"I am 88 and have never been treated with the respect that your people give your patients, God bless them all."
— FY 2024 Annual Report TestimonialMore clinics in Coatesville
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