Behavioral Health in Clovis at Plains Regional Medical Center
Psychiatric Services • Clovis, NM
Ratings by platform
- CMS HCAHPS (Centers for Medicare & Medicaid Services): 3 out of 5 stars (based on HCAHPS data) (237-267 surveys reported in data sets)
- US News & World Report: 3 out of 5 stars for Behavioral Health Pediatric patient experience
What patients say
Patients praise
- Some staff members described as friendly and welcoming by employees and some patients
- Positive experiences reported regarding surgical care and individual staff members in administrative or clinical roles
- Hospital cleanliness generally rated well by patients in standardized surveys
Common complaints
- Complaints regarding patient treatment, specifically regarding the use of restraints and lack of compassionate care
- Dissatisfaction with communication, wait times, and administrative processes (scheduling/orders) in specialized departments like OB/GYN
- Negative feedback about hospital food and nurse responsiveness in some instances
In patients' words
"My 82 year old Mother was placed in a vest restraint even after I her daughter and POA expressly told them to not restrain her... I am writing this review so beg you NEVER leave your loved one alone, not for a minute at PRMC."
— LocalityBiz review"This hospital and staff were wonderful to me. Last week I had my first surgery in a very long time here at this hospital. I was very afraid and anxious."
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