Family Medicine in Clovis at Plains Regional Medical Center
Primary Care • Clovis, NM
Ratings by platform
- Medicare/HCAHPS data via Momentary Labs: 3 out of 5 stars (overall patient satisfaction rating) (267 patient surveys)
- Vivian Health: 4.2 out of 5 stars (9 reviews)
What patients say
Patients praise
- Cleanliness of hospital environment
- Occasional reports of professional, kind, and competent care from specific staff or providers
- Positive experiences with emergency care for some patients
Common complaints
- Long wait times in emergency and outpatient settings
- Perceived lack of staff responsiveness or care coordination
- Concerns regarding bedside manner and professional communication
- Negative experiences with billing and administrative processes
In patients' words
"The hospital's top strength identified by patients is cleanliness... However, there are areas for improvement, particularly in doctor communication, where only 73.0% of patients felt that doctors always communicated well."
— Momentary Labs/CMS HCAHPS data"The ER was a horrible experience every time I have been there... They take so long they don't check up on you constantly they let you sit there till you're basically begging for them to tell you what's going on."
— a-better-place.com"Just wanted to come on here and say my family and I had a great experience with PRMC... They had us in and out within an hour and 20 minutes. They took all of the steps to make sure he was okay."
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