Cleveland, TN
Mental Health Services • Cleveland, TN
Ratings by platform
- Healthgrades / MedicalRecords.com (Hospital): ~52-55% recommendation rate for the local hospital (Varies by reporting site; for example, one major site lists 248 reviews for the hospital)
- Birdeye (Hospital): 2.2 out of 5 stars (20 reviews)
- Birdeye (Urgent Care): 4.7 out of 5 stars (673 reviews)
What patients say
Patients praise
- Prompt and efficient service reported at some urgent care centers
- Some individual providers and staff members described as compassionate, knowledgeable, and thorough
- Satisfaction with the quality of care received at specific departments, such as ICU or baby units in some facilities
- Convenience of walk-in services at urgent care clinics
Common complaints
- Long wait times for appointments and in waiting rooms
- Perceived rudeness or lack of professionalism among front desk and administrative staff
- Complaints regarding communication, including difficulty reaching staff by phone or getting responses to inquiries
- Dissatisfaction with the thoroughness of medical examinations and perceived lack of bedside manner
- Concerns about facility cleanliness in certain departments
- Reports of feeling rushed during appointments or feeling that medical concerns were dismissed
In patients' words
"I wish I could mark 0 stars.. sitting there for 2 hours with bleeding from a c section incision and not one person looked at it to even see how bad or not it was."
— A-Better-Place review for Tennova Healthcare"Get ready to be hung up on, put on hold for 10 minutes at a time and the most unhelpful and unfriendly front desk service."
— LocalityBiz review for Tennova Primary Care - Peerless"I’ve been going to this office for nearly 20 years, and I can honestly say that Dr. Mazza, Dr. Paula, and the entire staff have always been amazing. They do their best to get patients in and out efficiently while still taking the time to provide thoughtful, compassionate care."
— LocalityBiz review for Physician FirstMore clinics in Cleveland
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