Pomona Valley Health Center in Claremont, CA

Patients praise

• High quality of clinical care and professional medical services
• Friendly, kind, and attentive staff in general settings
• Positive experiences with specific Physician Assistants and doctors
• Organized and efficient office operations in primary care settings

Common complaints

• Long wait times and delays in being seen
• Perceived poor front desk communication or service
• Concerns about the effectiveness of the appointment scheduling system (i.e., holding a place in line rather than a guaranteed time)
• Occasional complaints regarding dismissive bedside manner from specific providers