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San Ysidro Health Urgent Care
Urgent Care • Chula Vista, CA
Ratings by platform
- Birdeye: 2.8 out of 5 stars (106 reviews)
What patients say
Patients praise
- Some patients report excellent, professional medical care from specific doctors
- Positive experiences with dental services at associated locations
- Efficient experiences for some patients, citing better-than-expected service
Common complaints
- Long wait times (often reported as 3+ hours)
- Unprofessional or rude staff (receptionists and nurses)
- Poor communication and patient follow-up
- Billing and insurance processing issues
- Difficulties with the phone/appointment system
In patients' words
"Let’s see, there’s many things that sucks about this place. 1. Wait time is ridiculous (3 hours wait) 2. Rude receptionist... Customer service is horrible!"
— LocalityBiz Review"Had me waiting 3 hours in the room after checking in. Billed me through my old insurance instead of new one that I provided them with."
— LocalityBiz Review"The doctor and staff are very professional. Fast followup with lab results and getting referrals approved through insurance. My experience has been great and nothing like the negative reviews from the past."
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