Therapy & Sports Rehab Center - Memorial Hospital Chester, IL
Occupational Therapy • Chester, IL
Ratings by platform
- National Rural Rating System / CMS HCAHPS: 5-Star rating (National Rural Rating System) (123 completed HCAHPS surveys (referenced in 2019 report))
- BusinessYab: 5/5 (based on one review) (1 review)
What patients say
Patients praise
- Friendly, helpful, and compassionate staff mentioned in some testimonials
- Efficient and quality care for specific procedures like physical therapy and chemotherapy infusions
- High patient recommendation rates (87% in state reporting)
- 5-Star patient rating recognition from the National Rural Rating System
Common complaints
- Reports of rude or unhelpful interactions with some staff (specifically aides and doctors)
- Concerns regarding cleanliness in the emergency department (e.g., used needle, insects)
- Lack of assistance for patients with limited mobility in the ER
In patients' words
"Wonderful place to go. Therapist was very nice and helpful explaining details and I felt very comfortable with her. Great experience."
— Patient review (2023)"If I could give it 0 stars I would. There was a used needle sharp on the floor in the room we were assigned in the ER, and saw a couple ants just crawling around on the bed..."
— Patient review (OpenGovNY)"The PT and OT therapists were patient with me. The care team answered all my questions."
— Patient testimonial on Memorial Hospital websiteMore clinics in Chester
Munster Physical & Occupational Therapy - IBJI
Patients praise: Highly professional, knowledgeable, and caring staff · Welcoming, friendly, and efficient front desk team.
Penn Orthopaedics Chester County Hospital
Patients praise: High patient satisfaction with specific orthopedic surgeons regarding expertise, communication, and bedside manner · Positive ratings for surgical outcomes and overall clinical care effectiveness.
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