Plains Area Mental Health Center - Serving Northwest Iowa
Psychiatry • Cherokee, IA
Ratings by platform
- Recovered.org: 3.83/5 (Recovered.org Trustscore)" (N/A (Trustscore based)")
- WebMD: 1/5" (1 review")
What patients say
Patients praise
- Accessible walk-in support and crisis response services
- Staff described by some patients as compassionate and welcoming
- Inclusive environment serving diverse age groups and backgrounds
- Appreciated for providing essential mental health services to the Northwest Iowa community
Common complaints
- Complaints regarding poor customer service, including difficulty with phone communication, unreturned messages, and long wait times
- Concerns about treatment focus being centered on medication rather than therapy
- Negative reports from some former employees regarding work culture, management, and internal environment
In patients' words
"Simply terrible customer service. It took 20+ phone calls, multiple hang-ups, multiple unreturned messages..."
— Yelp user review"It is a very bad place. I would not recommend this place to anyone. They have terrible counselors and weird policies. They do not care about you unless they can put you on medication."
— WebMD user review"There was a day I completely broke down. I hadn’t planned on going in, but I walked through their doors anyway. I didn’t have an appointment, but they didn’t turn me away. That’s what it means—they saw me immediately. That one unplanned visit kept me from giving up."
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