Cheektowaga - Community Health Center of Buffalo, Inc
Primary Care • Cheektowaga, NY
Ratings by platform
- LocateHub (aggregate): 3.1/5 stars (general aggregate rating) (335 reviews)
What patients say
Patients praise
- Some patients report positive experiences with individual doctors and providers
- Some patients find the staff to be professional and welcoming during in-person visits
- Appreciation for the center's community-focused mission and availability of comprehensive services
Common complaints
- Significant difficulties reaching staff by phone, including long hold times and disconnected calls
- Concerns regarding poor administrative and reception staff communication/behavior
- Issues with scheduling appointments and long wait times for service
- Frustration with follow-up communication on medications and test results
In patients' words
"Great doctor's that work there but horrible waiting time on the phone to make a appointment or to speak to anyone. There is no communication between staff."
— Patient review (LocalityBiz)"I call to make appointment and 85% of the time no one picks up... If you are able to get someone they put you on “hold” for 30-45 minutes and then mysteriously the calls always end."
— Patient review (LocalityBiz)"I've used CHCB's dental, medical, and counseling services, and every time the staff have been super personable and professional."
— Patient testimonial (CHCB official website)More clinics in Cheektowaga
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