Care Network Member - Cheektowaga - Buffalo, NY

Patients praise

• High appreciation for the clinical knowledge, thoroughness, and compassion of individual doctors, PAs, and nurses
• Convenient access to specific dermatologic or optometry care within the community
• Positive patient-provider relationships built over long periods of time
• Satisfaction with the quality of care received once patients are seen by providers

Common complaints

• Long wait times for appointments and while in the waiting room
• Difficulties with communication, including rude or hard-to-understand call centers and lack of return calls
• Dissatisfaction with administrative processes, billing practices, and management oversight
• Occasional reports of perceived lack of compassion or poor bedside manner in specific doctor interactions
• Complaints and deficiencies at local nursing facilities related to resident care and rights