Erie County Chemical Dependency Treatment Resource ...
Addiction Medicine • Cheektowaga, NY
Ratings by platform
- Rehab.com (Horizon Health Services – Union Losson): 3/5 (28)
- Rehab.com (Child and Family Services – Cheektowaga): 4.3/5 (69-70)
What patients say
Patients praise
- counselors and clinical staff often described as caring and helpful
- comprehensive range of services including medication-assisted treatment (MAT) and counseling
- well-maintained and clean facilities in some instances
- recognition of the organization as providing a needed service to the community
Common complaints
- reports of inefficient operations, poor management, and lack of transparency
- complaints regarding communication issues, including scheduling and prescription refill errors
- feedback about rude or unprofessional front-desk staff
- concerns regarding treatment efficacy and unclear goals for some patients
In patients' words
"Counselors and reception are great and really care. Too bad everything falls on them."
— Rehab.com (Horizon Health Services - Union Losson)"Newer patient rude front staff.. everyone has a bad day but this isnt the first time front lady staff rude... Other than that I can say very clean office&so far decent counselor"
— Rehab.com (Child and Family Services – Cheektowaga)"A lot of constant errors made, lack of communication, inefficient operations and poor management."
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