McLaren Northern Michigan Cheboygan
Surgery • Cheboygan, MI
Ratings by platform
- Birdeye and HealthLocator (using HCAHPS data): 3.3 out of 5 stars (aggregated across 693 reviews for the health system) and 2.5 out of 5 stars (based on HCAHPS patient experience scores) (693 reviews aggregate; HCAHPS survey scores included)
What patients say
Patients praise
- Some patients report friendly, efficient, and compassionate care from nursing staff and specific physicians
- Successful and smooth experiences with certain departments or procedures (e.g., maternity or specific testing)
- Positive feedback for emergency department staff in particular instances
Common complaints
- Reports of unprofessional or rude staff behavior in the emergency department
- Concerns regarding dismissive care or inadequate diagnosis in the ER
- Complaints about billing practices, including issues with insurance coverage and out-of-network charges
- Reports of facility cleanliness issues, such as dirty floors or equipment
In patients' words
"the people working here are unkind to the general public & would rather waste their energy treating you unbecomingly than actually provide you with any directory."
— LocalityBiz patient review"The emergency room staff was friendly and efficient. I was in a room in less tha 10 minutes and saw a doctor in less than 30 minutes... I felt they understood my issues and cared about my health. Overall excellent service."
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