| McLaren Locations Directory
Family Medicine • Cheboygan, MI
Ratings by platform
- Birdeye, Trustburn, and HealthLocator: 3.3 out of 5 stars (regional system average); 2.5 out of 5 (HCAHPS hospital rating/recommendation average) (693 (system-wide); 106 (Trustburn); HCAHPS patient survey based (HealthLocator))
- Birdeye (Cheboygan Family and Internal Medicine specific): 5 out of 5 stars (3)
What patients say
Patients praise
- Some patients report pleasant and helpful experiences with specific nurses and care teams
- High satisfaction reported for specific family and internal medicine providers in Cheboygan
- Successful outcomes and supportive care mentioned by some maternity and surgery patients within the wider regional system
Common complaints
- Reports of unprofessional and dismissive staff interactions, particularly in the emergency department and among directory staff
- Concerns regarding billing practices and difficulty resolving insurance issues
- Negative feedback on wait times and perceived lack of thorough care or diagnostic testing in the ER
- Low scores in hospital cleanliness, quietness, and communication on HCAHPS surveys
In patients' words
"the people working here are unkind to the general public & would rather waste their energy treating you unbecomingly than actually provide you with any directory. i dread having to schedule an appointment because of the interactions i have with the operators over the phone & the employees at the desk."
— LocalityBiz (User Review)"Just wanted to give a shout out to all the nurses in the Cheboygan ER. They are an excellent group of people that take care of their patients as if they were family. They always uphold the motto of “Doing what’s best”."
— McLaren Official Website (Patient Story)More clinics in Cheboygan
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