Great Lakes Orthopaedic Center | Northern Michigan Orthopaedic ...
Orthopedics • Charlevoix, MI
Ratings by platform
- Birdeye (Aggregated): 4.8 out of 5 stars (1,467 reviews)
- Vitals: 4.9 out of 5 stars (1 review)
What patients say
Patients praise
- Highly professional and caring surgeons
- Effective surgical outcomes and pain relief
- Friendly and supportive medical staff and physical therapy teams
- Clear explanation of conditions and treatment options
Common complaints
- Difficulties reaching the office by phone
- Challenges with appointment rescheduling
- Dissatisfaction with the billing department's responsiveness
- Occasional reports of impersonal or unhelpful staff interactions
In patients' words
"Another surgeon wanted to do shoulder replacement, but I asked Dr Kerr for his opinion and after he listened to my lifestyle and activity level suggested arthroscopic repair... Two years later it is like the fall I took that caused all the problems never happened."
— Birdeye Review"Excellent professional demeanor, friendly, and respectful of patient’s concerns. Also handled the issue quickly and arranged a follow up procedure with 10 days. All in all the doctor inspires confidence and I’d easily recommend him."
— Vitals (Dr. Anthony Bozzio)"Billing Department is another story. I have repeatedly requested a form from billing to no avail. Very disappointed with all the people I have dealt with in the Billing Department."
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