Urgent Care | MUSC Health
Urgent Care • Charleston, SC
Ratings by platform
- Birdeye (Elgin Medical Pavilion): 3.2 out of 5 stars (161 reviews)
- Birdeye (Ashley River Tower ED): 2.6 out of 5 stars (17 reviews)
What patients say
Patients praise
- Commendations for individual nurses and staff for their care and effort
- Professionalism and quality of care from specific providers and residents
- High patient willingness to recommend hospital services in certain departments
Common complaints
- Billing and insurance transparency concerns, including unexpected facility fees and itemized billing issues
- Long hold times for customer support and billing departments
- Reports of being turned away due to patient volume or scheduling policies
- Perceived dismissiveness from providers regarding symptoms or medical concerns
- Extended wait times and difficulties accessing care in emergency/urgent settings
In patients' words
"I wish the doctors weren’t so quick to write it off as something just to get patients out."
— LocalityBiz (Children's After Hours Care)"The residents and fellows along with the doctors are all top notch. The nurses, techs, and other staff. Care about people."
— Birdeye (Ashley River Tower ED)More clinics in Charleston
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