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SBL Charleston Family Practice - Sarah Bush Lincoln

Internal MedicineCharleston, IL

★★★★★4.9/5132 reviews across 1 platforms

Ratings by platform

  • Birdeye (SBL Charleston Walk-In Clinic): 2.5 star rating (53 reviews)
  • WebMD (Sarah Bush Lincoln Charleston Family Practice): 0 ratings (Not provided (no ratings shown))
  • Vitals (Sarah Bush Lincoln Charleston Family Practice): Provider ratings vary (individual physician ratings shown) (Not provided (no overall review count shown))
  • Sarah Bush Lincoln provider listings (SBL Charleston Family Practice): Overall Satisfaction 4.9/5 (provider-level listing) (132 ratings (and 30 comments shown for one provider listing))

What patients say

Patients praise

  • Provider satisfaction scores reported on Sarah Bush Lincoln site for family practice/associated physicians
  • Staff/program described positively in an SBL Living with Diabetes story that references a family medicine physician within the network

Common complaints

  • Low star rating and multiple complaints are visible for an SBL Charleston clinic listing (walk-in clinic), including dissatisfaction, long waits, and complaints about care/behavior
  • The WebMD listing shows no patient ratings for the family practice page (so review sentiment cannot be verified there)

In patients' words

"“Dissatisfied every time I come here... they truly do not know what they're doing”"

Birdeye reviews for SBL Charleston Walk-In Clinic

"“I gave them multiple chances... I will definitely be making the trip to Mattoon next time”"

Birdeye reviews for SBL Charleston Walk-In Clinic

"“Just wanted to give a shout out on an amazing employee... She exceeded my health care needs. Would recommend”"

Birdeye reviews for SBL Charleston Walk-In Clinic

"“I can’t say enough good things about the staff and the program for how they helped me”"

Sarah Bush Lincoln news story (Living with Diabetes program)

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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